Every Client will be asked to read and agknowledge Bark at the Moon Mobile Grooming Policy Agreement prior to any grooming services being performed. Client hereby entrusts pet(s) to Bark at the Moon Mobile Grooming (noted as Bark at the Moon hereafter) for the purpose of grooming services.
Refusing Service: Client understands that Bark at the Moon has the right to refuse service to any Client's pet at any time for any reason. Client understands that if their pet has a history of/or repeatedly demonstrates aggression or biting of humans or animals, Bark at the Moon reserves the right to refuse service. Client also understands that all bites will be reported to the local authorities as required by law. If false accusations about the pet’s behavior were made when asked during booking of an appointment, we will discontinue services and Client will still be responsible for the full grooming charge. FOR OVERLY AGGRESSIVE DOGS, Bark at the Moon WILL NOT BE ABLE TO MAINTAIN YOU AS A CLIENT.
PAYMENT INFO: Payment is due at time of service. Bark at the Moon accepts Debit, Credit Card, Venmo (@Barkatthemoonmobile) & in some cases Checks. Checks returned NSF WILL incur a fee of $30, plus any fee my bank may charge. No further service will be provided until fee is paid.
CANCELLATION POLICY/NO SHOW: On rare occasions, Bark at the Moon may need to cancel your appointment due to equipment failure, weather, illness, etc. Every effort will be made to contact Client in advance to reschedule. If Client cannot keep their appointment, please contact us AT LEAST 24 hours in advance. Failure to call 24 hours before your appointment or failure to have your pet available at the scheduled time WILL result in a charge of $50 added to your dog’s next grooming or billed to you. Ultimately it is the Clients responsibility to keep track of their scheduled appointments, however Bark at the Moon will make two courtesy texts. The first text comes three days before and the final text the night before your appointment to confirm and remind you.
APPOINTMENT TIMES: An appointment time is truly an “estimated time of arrival”. Arrival time will vary because as a mobile service, our schedule is subject to interruptions and delays, such as, but not limited to: Refueling, traffic, driving distance from previous appointment and running over on a previous appointment. If Bark at the Moon feels they will be more than 30 minutes early or late, Bark at the Moon may call ahead.
SENIOR PETS AND PETS WITH HEALTH ISSUES: Grooming procedures sometimes can be stressful, especially for a senior pet or a pet with health issues. Because senior pets and pets with health issues have a greater chance of injury, these pets will be groomed for cleanliness and comfort, in styles that will not add to their stress. Bark at the Moon will not be responsible for accident or injury to an elderly or health-compromised pet during their grooming.
CURRENT VACCINATIONS/VETERINARY INFORMATION: Your pet’s safety is first at Bark at the Moon. We require current Rabies vaccination before any grooming services will be performed. Vaccinations save lives.
MATTED OR NEGLECTED COAT: Excessive de-matting is a painful and time-consuming procedure that causes extreme discomfort and can aggravate, or cause skin problems. Client is aware that neglect of the pet’s coat can be cause for problems after grooming such as clipper/brush irritation. If Client’s pet does not remain still accidents can happen such as, cuts, nicks, etc. from clippers or scissors. However, it is at Bark at the Moon’s discretion to determine if it is safe for the pet to be de-matted, if not, a “shave-down “of the pet’s coat will be completed. Shaving your pet may dramatically change your pet’s appearance and the hair will be very close to the skin. This may expose pre-existing skin conditions. Client’s pet will receive a shave down & start over (additional hair cut fee for shave down). Closely shaved pets are also prone to sunburn & should either have sun screen applied daily or should be kept out of the sun until the hair grows sufficiently to protect the skin. In some cases, pets may also exhibit brief behavioral changes. In certain breeds & coat types, the coat may not grow back the same. Removing a heavily matted coat includes the risk of nicks, cuts and/or abrasions due to moles, warts or skin folds trapped in the mats. Heavy matting can also trap moisture near the pet’s skin which can cause mold, fungus, bacteria or skin irritations that exist prior to the grooming process. The after-effects of mat removal procedures may include itchiness, skin redness, self-inflicted irritations or abrasions, or failure of hair to re-grow. Client is responsible for the condition of the pet’s coat and will not hold Bark at the Moon responsible in the event of adverse effects of mat removal.
PRE-EXISTING CONDITIONS: Occasionally, grooming can expose a hidden medical problem or aggravate a current one. This can occur during or after grooming and may require immediate medical attention. In the best interest of your pet, Client designates Bark at the Moon as agent and understands that if Bark at the Moon is unable to contact Client/Pet Parent first, then it’s our sole discretion, to engage the services of a veterinarian at Client/Pet Parent’s expense.
PICTURES: Client consents that Bark at the Moon may take pictures of your pet, before and after grooming, and utilize the same for their website, social media and/or advertising purposes at Bark at the Moon’s discretion.
KEY ON FILE SERVICE: Bark at the Moon offers a ‘key on file service’. Client provides Bark at the Moon with a key to keep on file, a garage code, or some other form of access to the home, Bark at the moon will come by at your scheduled grooming appointment time to care for your pet and Client just leaves a form of payment. Bark at the Moon will not be held responsible for damages or theft to Clients home or property while on the service call for grooming your pet(s). Service is available after 2 appointments, of same pet, is performed.